ServiceNow Claude

ServiceNow is officially making Anthropic’s Claude the heartbeat of its platform. 

This isn’t just a tech upgrade; it’s an AI takeover. By deploying autonomous agents for clients like Panasonic Avionics, ServiceNow is moving beyond traditional SaaS and becoming the AI workflow backbone for complex, regulated industries.

For the market, the message is loud and clear: ServiceNow is no longer just managing your workflows—it’s automating them at scale

Press release at https://newsroom.servicenow.com/press-releases/details/2026/ServiceNow-and-Anthropic-partner-to-help-customers-build-AI-powered-applications-accelerate-time-to-value-and-apply-trusted-AI-to-critical-industries/default.aspx 

PS: On listening AI paradox recently at industry, proud to be part of my firm, to invest & inspire AI consistently in people/culture for last 14+ months.