Gupshup, a Silicon Valley-based bot builder platform, has announced a partnership with Cisco to connect chatbot developer capabilities with Cisco’s cloud-based collaboration service, Cisco Spark (a Slack-like messaging service for the workplace).
This will let developers quickly build and incorporate advanced chatbot functionality into new and innovative service offerings for Cisco customers.
The news comes just after an earlier announcement from Gupshup regarding the upcoming launch of bot templates for small and medium businesses (SMB), according to Economic Times. The announcement, made Monday, will allow SMBs to deploy bots — software that can run automated tasks — across multiple platforms, including SMS, Messenger, Slack, and Telegram.
Chatbots are fast transforming the way in which businesses use computers, providing a simpler, more conversational interface to advanced services, such as trawling through masses of company data, or surfacing necessary files and documents in a speedy manner.
By utilizing bots in the workplace, businesses can enhance productivity, off-loading many of the time-consuming activities that humans have had to do manually in the past.